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I have uninstalled and reinstalled all the HP software to no avail. Welcome to the HP Support Forums! When I puotosmart at the devices in Win 10, the printer shows with “driver unavailable.

HP Customer Support – Software and Driver Downloads

Once the install is complete please test printing and scanning. Please try again photosmatt. If you see if please right click on it and choose ‘ Remove ‘ or ‘ Delete ‘. By completing and submitting this form you consent to the use of your data in accordance with HP’s Privacy statement. Should a Temp file still be used than you will automatically get the pop up to ‘ skip ‘ that item.

If you have a question, please create a new topic photosmatt clicking here. Because your computer fails to ‘allow’ you to update the driver via the Device Manager, the only quick solution I can currently provide would be to utilise an alternate driver with the machine.


Please return to the product information page and verify the numbers provided or try again later. In Programs and Features, a list of programs installed on your computer will populate.

Click Run to launch the Run dialogue box.

Please respond to this post with the result of your install. Select all Deselect all. Solution and Diagnostic Data Collection.

HP Photosmart C All-in-One Printer Video Tutorials | HP® Customer Support

Once your HP Photosmart is no longer showing in Devices and Printers please click on any device under the Printers list once just to highlight it. Choose ‘Refresh’ to update the list. This could take up to 3 minutes, depending on your computer and connection speed. I am happy to tell you that the Full Feature Software and Drivers are available for your printer! Please follow the steps below.

Click Print Server Properties at the top.

HP Photosmart C All-in-One Printer – Driver Downloads | HP® Customer Support

Therefore, I will be having you remove every trace of your printer on your computer prior to performing the fix. The scanner doesn’t work via a network, but that’s no big issue.

We were unable to find any drivers for your product. This product was designated to be returned to HP. HP has scanned your product but currently has no suggestions for driver updates. Close Devices and C4820.


I’m not sure the CD would even work with Windows The ‘ Add Printer Driver Wizard ‘ box will now open. Please enter a Product Number to complete the request. Select Remove Driver Only. Or, view all available drivers for your product below.

The Virtual Agent is currently unavailable. Microsoft Windows 10 bit. However, the method in which we use that alternate driver may be different then the way you did. Click on the Drivers tab. Message 9 of 9. Message 3 of 9. Is my Windows version bit or bit? Click on your Start menu. Europe, Middle East, Africa. Message 8 of 9. Not sure which drivers to choose?